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Resoles
The World's Best Rock Shoe Repairer.
30+ years of experience.
Workshop upate: Due to workshop closures over the holiday period, climbing shoes recieved into our workshop after 24/12/2025 will not commence repairs until February 2026. In the meantime, repair orders can still be placed online and sent to our workshop. Your shoes will be processed into a queue, and repairs will resume at full capacity in February.
Combine your Resole + $79 worth of gear = free shipping nation wide! To qualify, simply purchase at least $79.00 worth of gear and select "Resole Shipping + Gear ($79.00)", at checkout. Your gear and resoles will ship for free once your shoes are complete. Need another pair of shoes while you wait for your other pair to be resoled? Shop from our full range of Mad Rock and Tenaya shoes and we'll ship them immediately. Your resoles will still ship freight free separately upon completion. Yes, we resole 3D/compression molded shoes! Turn-around times Retread: 2 - 3 weeks from February 2026 Rand & Retread/Big Rubber Retread: 3 - 4 weeks from February 2026 * Turn-around times quoted are per pair and are only an approximate. Please allow additional time for orders with more than one pair. Steps: 1. Submit your order online, ensuring that all requested details are provided. Please do not send shoes without having first submitted an online order or quote. 2. Either print out your tax invoice, or write down your invoice number (starting with N) on a piece of paper. This helps us to marry up your online order once we physically recieve your shoes. 3. Send your shoes + invoice number to us however suits you best, however Ausralia Post satchels are what we recommend for convenience. Please note, the shipping charge collected at checkout does not cover the cost of retrieving your shoes. This is charge only covers the cost of us returning your completed repairs. Any freight costs or logistics associated with shoes making their way to our workshop is to be covered by the customer. Post shoes to: Big John's Retreads. PO Box 114, Blackheath, NSW, 2785. Couriered shoes can be sent to our workshop street address at U6/134 Station St, Blackheath, NSW, 2785. * If you are unsure which repair your shoes need, simply purchase a Retread and we will contact you if your shoes require any additional work. As a rule of thumb, any splits, holes or noticable creases on or near the rand will require a Rand and Retread to repair the damage. Some tips on sending your shoes:- Please minimise the amount of packaging used to ship your shoes. Wrapping your shoes in additional plastic bags/ packaging is not necessary.
- Please avoid sending your shoes with accessories (such as carabiners to tie them together, cotton bags, ect.), as we cannot guarantee their return.
