Mail Order Agent Repair
Drop your shoes off for repair with one of our agents!
Shoes dropped off at Mail Order Agents will have shipping costs associated.
Mail Order Agents:
Steps:
1. Submit your order online, ensuring that all requested details are provided.
2. Either print out your tax invoice, or write down your invoice number (starting with N) and name on a piece of paper, or use the paperwork available at our agents. Place this inside the left shoe of each pair.
3. Hand your shoes and paperwork over to your chosen agent.
4. Shoes will be posted directly to our workshop for repair, and will be returned back to the agent for collection upon completion.
*Please ensure that you have selected the correct agent to whom you are handing your shoes to. Furthermore, shoes will be delivered back to the same agent to which they were originally submitted, and cannot be delivered to a different agent.
* If you are unsure which repair your shoes need, simply purchase a Retread and we will contact you if your shoes require any additional work. As a rule of thumb, any splits, holes or noticable creases on or near the rand will require a Rand and Retread to repair the damage.
Repair Charges:
- Retread $59.95 - Old half sole removed, with a new sole pneumatically bonded.
- Rand and Retread $94.95 - Only done in conjunction with half sole replacement. Damaged rand is removed and replaced. May include minor stitching repairs in area associated with rand/sole repair.
- Big Rubber Retread $99.95 - Same process as a Rand and Retread, however the rand rubber replacement is 50% thicker than the original rubber. Ideal for gym use and hard wearing adventure climbing.
- Pro Grind $5.50 - Only done in conjunction with the above repair options. Sole rubber is ground thinner under the ball of the foot, to give greater flexibility and ability to grab holds with your toes. Don't confuse this modification with creating a down-turn in your shoes, as down-turn has nothing to do with rubber thickness. Only recommended for soft shoes.
- 1 Pair = $15 (per customer)
- 2 Pairs = $17 (per customer)
- 3 Pairs = $20 (per customer)
- Please avoid sending your shoes with accessories (such as carabiners to tie them together, cotton bags, ect.), as we cannot guarantee their safe return.
- Agent repairs are NOT able to be combined with gear purchases from us.
(Mail-Order-Agent-Retreads)
| SKU | Mail-Order-Agent-Retreads |
| Barcode # | 2000000001425 |
| Shipping Weight | 1.0000kg |
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